Support

Email support@trymerritt.com and we’ll get back to you, usually within 2 business days. Please don’t send passwords, and you don’t need to forward the email you’re asking about: describe it instead.

Common questions

Which email accounts work?

iCloud Mail and Gmail. Merritt connects with an app-specific password from your provider, not your main password.

Why does Merritt ask for an app-specific password?

It lets Merritt read and send your mail without ever knowing your Apple or Google password, and you can revoke it from your provider at any time. In the app, Settings → Connect iCloud (or Connect Gmail) links to your provider’s instructions for creating one.

Merritt says it can’t connect to my account

Your app-specific password may have been revoked or changed. In Settings, the account shows why syncing stopped; tap Replace password under it and enter a new app-specific password.

Does Merritt send anything without asking me?

No. Drafts are suggestions; nothing is sent until you tap Send, and you have a few seconds to undo after that.

How do I turn off the AI learning from my replies?

In Settings, under AI, turn off Learn from how I handle mail, and tap Forget what’s been learned to clear it.

How do I delete my account?

See Delete your account.